Get in touch
Want an exclusive peek behind-the-scenes? Follow us on social media! We regularly share photos, videos, and stories from our artists and their creations.
For all other inquiries, please use the contact form.
Festival Details
info@ijsbeelden.nl
Ticket Counter
+31 (0) 10 751 64 00
info@ticketcounter.nl
Let us hear from you!
Do you have a question, an idea, or just want to say hello? We’re here for you! Send us a message, and we’ll be happy to help.
Free shuttle bus
Available from Harderwijk or Dronten station.
Free shuttle bus
Available from Harderwijk or Dronten station.
Frequently Asked Questions
No worries, you can! Did you buy your ticket via our website www.ijsbeelden.nl? Then everything will be handled by our ticket partner: Ticketcounter. You can reach them via email at info@ticketcounter.nl or by phone at +31 (0)10 751 6400. They will respond within 24 hours, even on Sundays and holidays.
Want to change your ticket to another day? No problem! Just contact Ticketcounter, and they will take care of it for you.
Did you buy your ticket via another platform, like Groupon, Social Deal, Tripper, or ANWB? Then please contact the respective platform for assistance.
Yes, absolutely! In the ice hall, it’s around -10 degrees, so it’s quite cold. We recommend dressing warmly and bringing your hat and gloves. Afterwards, you can warm up with a delicious hot chocolate (or something else tasty) in our restaurant.
You’re in the right place because we have the answer.
Promo code not working?
First, check if you entered the code correctly. Did you use the code before without completing the purchase? Then the code might be blocked for 30 minutes. Try again after that. Still not working? Contact Ticketcounter via info@ticketcounter.nl or call +31 10-7516400.
Redeeming a voucher code?
You can redeem your voucher for an e-ticket with a date and time slot via www.ijsbeelden.nl/redeem.
Absolutely! For groups of 30 or more, there are even discount options available. Feel free to contact us at info@ijsbeelden.nl for more information. We’re happy to help!
Yes, the Dutch Ice Sculpture Festival is fully accessible for visitors with disabilities. Companions of wheelchair users do not need to pay for entry. Additionally, there are special parking spaces for visitors with disabilities, and wheelchairs are available at the event. We do everything we can to ensure that everyone can enjoy the magic of the festival! Need extra assistance? Just let us know!
A stroll through the ice hall takes about 45 to 60 minutes, but take your time—your ticket allows you to go back in for a second lap ! And if you find the cold is getting to you, you can warm up in our cozy restaurant with a hot chocolate. So you get to decide how long you want to enjoy the icy beauty—just make sure to keep nice and warm!
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