No worries, this is possible!
Did you buy your ticket through our website www.ijsbeelden.nl? Then everything is handled by our ticket partner Ticketcounter. You can easily change the date and time slot yourself via the link in your confirmation email.

Still having trouble? You can reach Ticketcounter by email at info@ticketcounter.nl or by phone at 010-7516400. They respond within 3 working days.

Did you buy your ticket through another platform, such as Groupon, Social Deal, Tripper or ANWB? Please contact the respective platform for assistance.

Yes, absolutely! In the ice hall, it’s around -10 degrees, so it’s quite cold. We recommend dressing warmly and bringing your hat and gloves. Afterwards, you can warm up with a delicious hot chocolate (or something else tasty) in our restaurant.

You’re in the right place because we have the answer.

Promo code not working?
First, check if you entered the code correctly. Did you use the code before without completing the purchase? Then the code might be blocked for 30 minutes. Try again after that. Still not working? Contact Ticketcounter via info@ticketcounter.nl or call +31 10-7516400.

Redeeming a voucher code?
You can redeem your voucher for an e-ticket with a date and time slot via www.ijsbeelden.nl/redeem.  

Absolutely! For groups of 30 or more, there are even discount options available. Feel free to contact us at info@ijsbeelden.nl for more information. We’re happy to help!

Yes, the Dutch Ice Sculpture Festival is fully accessible for visitors with disabilities. Companions of wheelchair users do not need to pay for entry. Additionally, there are special parking spaces for visitors with disabilities, and wheelchairs are available at the event. We do everything we can to ensure that everyone can enjoy the magic of the festival! Need extra assistance? Just let us know!

A walk through the ice hall takes about 45 to 60 minutes, but take your time — with your ticket, you’re welcome to go back in for a second round!

And the fun doesn’t stop at the ice sculptures… there’s plenty more to enjoy on the festival grounds:

• Try curling on our artificial-ice curling rink

• Admire the street art exhibition

• Let the kids run wild in the spacious playground with bouncy castle

• See yourself as an ice sculpture in the AI photobooth

• Take a behind-the-scenes look in the Making of movie

• Browse the merchandise shop

• Enjoy something tasty in our restaurant or at the poffertjes stand

In short: expect a wonderful few hours of winter fun for all ages!
And if the cold gets to you, warm up with a steaming cup of hot chocolate in our cozy café.